Items
- Channels
- Template library (MJML email, SMS, push) with variables, preview, versioning, test-send
- Event → rule mapping (e.g. DocumentRejected → email + in-app, 0 min delay)
- Consent & preference centre; marketing vs service separation (PECR)
- Quiet hours and frequency caps (critical for collections tone and Consumer Duty)
- Delivery webhooks
Comms rules · draft v14
UnpublishedIF
monthly_credits_avg<£8,000thenKnock outIF
trading_months<6thenKnock outIF
short_term_lenders≥3thenReferIF
ccj_unsatisfied>£1,000thenKnock outPreview / simulation
71%
Approve
-2.4pp
vs live
Backtested on last 1,000 applications in 11.2s.