Compliance dashboard
1,284
+12.4% vs last week
Book outstanding
£18.42m
+£0.61m MTD
Arrears 30+
2.1%
+0.3pp
SLA met
96.8%
target 95%
Trend · 12 weeks
Mix by grade
A
38%
B
31%
C
21%
D
10%
Volume by day
Needs attention
- Compliance dashboard
- KYC/AML case review & refresh cycles (periodic re-KYC by risk rating)
- Internal suspicious activity reporting workflow to the MLRO (external NCA filing stays manual)
- Complaints register with DISP-style timers (3-business-day summary resolution, 8-week final response), root-cause tags