Intake Agent
1,284
+12.4% vs last week
Book outstanding
£18.42m
+£0.61m MTD
Arrears 30+
2.1%
+0.3pp
SLA met
96.8%
target 95%
Trend · 12 weeks
Mix by grade
A
38%
B
31%
C
21%
D
10%
Volume by day
Needs attention
- Intake Agent
- Fraud Sentinel
- Analyst Agent
- Ask-the-file